3.3 Client workstation

3.3.1 Hardware requirements

SIU references: SIU-011, SIU-012, SIU-013, SIU-014, SIU-015, SIU-016, SIU-017.

Note: These are the minimum requirements for MyID, excluding operating system, third party software, dependencies or drivers.

• Processor: 1 GHz
• RAM: 2 GB

• Display resolution: Minimum width 1280, minimum height 768.

  Note: If you are using administrative workflows such as the Card Layout Editor and Edit Roles, you may find it useful to use a higher resolution.

• Hard disk space: 2 GB
• If you are using smart cards, you need a smart card reader and drivers (see section 3.12.1, Card readers)

3.3.2 Operating systems

SIU reference: SIU-018.

• Windows 10:
  • Windows 10 November Update (32-bit and 64-bit) – Version 1511.
  • Windows 10 Anniversary Update (32-bit and 64-bit) – Version 1607.
  • Windows 10 Creators Update (32-bit and 64-bit) – Version 1703.
  • Windows 10 Fall Creators Update (32-bit and 64-bit) – Version 1709.
  • Windows 10 April 2018 Update (32-bit and 64-bit) – Version 1803.
  • Windows 10 May 2019 Update (32-bit and 64-bit) – Version 1903.

  • Windows 10 November 2019 Update (32-bit and 64-bit) – Version 1909.

  • Windows 10 May 2020 Update (32-bit and 64-bit) – Version 2004.

  • Windows 10 October 2020 Update (32-bit and 64-bit) – Version 20H2.

Note: Throughout the MyID documentation, where "Windows 10" is listed as a supported operating system, this includes the versions listed above.

Some third party software and devices used with MyID are not supported on certain platforms. See the relevant integration guide for details.

Some product features may not be supported on both 32-bit and 64-bit architectures.

Note: Currently, MyID has not been tested on Windows 10 ARM-based PCs, and is therefore not supported on this platform. For further information, contact your Intercede account manager to discuss your requirements.

3.3.3 .NET Framework

You must have .NET Framework 4.8 installed on each client PC on which you want to install MyID Desktop. MyID is developed and tested using .NET Framework 4.8; if you need to use a later version of the .NET framework, contact customer support quoting reference SUP-283.

3.3.4 .NET Core Desktop Runtime

For each client PC that is going to use the MyID Operator Client, download and install the .NET Core Desktop Runtime. See section 3.1, Prerequisites for details.

3.3.5 Internet Explorer

SIU references: SIU-019, SIU-020, SIU-021.

MyID Desktop uses Internet Explorer to display some workflows within the application.

Note: Microsoft Edge is not supported.

MyID has been tested with Internet Explorer 11. The Enhanced Protected Mode of Internet Explorer 11 is supported.

Note: Internet Explorer Compatibility View is not supported. You must make sure that the MyID website has not been added to the list of compatibility view sites on any of your client PCs – to check this, in Internet Explorer, select Tools > Compatibility View settings.

32-bit and 64-bit versions of Internet Explorer

MyID Desktop automatically uses the 32-bit version of Internet Explorer.

MyID Desktop does not currently support the 64-bit version of Internet Explorer. If you require the use of a 64-bit version, contact Intercede to discuss the requirement further, quoting reference SUP-296.